交通银行青岛福州路支行:做好柜面分流提高服务水平
近年来,交通银行柜面压力逐步加大,银行为减少客户柜面排队等候时间,青岛交通银行青岛福州路支行采取多层次分流,福州内外互动、支流提区别客户、好柜积极疏导,面分提高柜面业务分流水平,高服提高离柜率,交通效果良好。银行
为减轻柜面压力,青岛促进业务分流,福州该网点大堂经理在营业大厅内进行宣传和引导。支流提通过自助设备功能和优势的好柜讲解,有效提高了客户的面分认知度,进而提高了自助设备的使用效率,有效减轻了柜面压力。大力宣传交行网上银行、手机银行等亮点产品,提升客户对交行电子银行的认知度,有效提高了网银交易、手机银行交易客户增量,减少了柜台压力。同时,该网点注重客户体验,在引导客户到自助机具办理业务时,发现客户因操作不当无法正常存取款、转账的,及时上前帮助客户使用自助机具。
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