交通银行市南二支行服务提升之路
服务是交通什么?简言之,就是银行为别人做事。好的市南服务要用心,要把尊重真正传递出去,支行之路这就是服务银行的服务礼仪,即服务中践行礼仪,提升在礼仪中传递服务。交通如今,银行对于日益精细的市南客户需求,日趋成熟的支行之路“市场”意识和观念,提供服务的服务银行业越来越感受到了一种前所未有的压力。
作为中国银行业千佳示范网点,提升交通银行市南二支行一直致力于软实力的交通提升和服务精神的传承,不断提升支行所有一线员工的银行服务综合能力。要求每位员工内有仁心,市南注重服务细节:自然的问候;亲切的笑容,温暖的话语;急客人所急,想客人所想。面对自己不喜欢的客户,客户的无理,化冰冻于无形;不求回报,必有所得,培养忠实客户。
市南二支行一直坚持银行价值在于客户价值,吸引客户的是优质服务。客户的需求及满意程度是支行安身立命之本和发展壮大之源,在同业竞争日趋激烈的情况下,支行不断加强服务管理工作,提出了服务工作的 “四坚持”: “勤、快、严、实”,“勤”就是坚持勤学习、勤思考、勤积累、勤锻炼。工作中要积极主动,不等不靠,勇于开拓。“快”就是要坚持快节奏、高效率,尽快掌握情况,进入角色,做本职工作的行家里手。“严”就是坚持严格要求自己,务求作风严谨、严密、严肃,力戒飘浮,力戒空谈,力戒弄虚作假。“实”就是坚持在生活中做老实人,办老实事,实实在在,光明磊落;在工作中办实事、说实话、报实情,踏实努力,务实肯干,认真扎实地履行好自己的岗位职责。以客户的需求为己任,“勤、快、严、实”地落实客户服务工作,成为值得客户信赖的忠实的伙伴。
屈原有言,“路漫漫其修远兮,吾将上下而求索”,今天的交通银行市南二支行,会寻着前人留下的足迹,不断努力,不断探索,走出一条有市南二特色的服务提升之路。
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